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Two Management Styles That Serve the Public Well

The "Tales of Two Management Styles: Recreation Management for the 21st Century" report (0623–1202P–SDTDC) documents the success stories of the recreation programs at the Land Between the Lakes National Recreation Area and the Eldorado National Forest's Pacific Ranger District. One group of employees used a unique customer- and product-driven management style while the other group of employees implemented a process team approach.

This report includes information about customer service, recreation surveys, team recruitment, strategic planning, partnerships, and much more.

For further information, contact Ellen Eubanks, project leader (phone: 909–599–1267; ext. 225; e-mail:

To order the report, contact San Dimas Technology and Development Center (SDTDC) publications (phone: 909–599–1267, ext. 235; e-mail:

There are two photos stacked into one image.  The first photo is of people canoeing.  The second image is of a woman dressed in settler's attire.

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Disclaimer: The Forest Service, United States Department of Agriculture (USDA), has developed this information for the guidance of its employees, its contractors, and its cooperating Federal and State agencies, and is not responsible for the interpretation or use of this information by anyone except its own employees. The use of trade, firm, or corporation names in this document is for the information and convenience of the reader, and does not constitute an endorsement by the Department of any product or service to the exclusion of others that may be suitable. The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, sex, religion, age, disability, political beliefs, sexual orientation, or marital or family status. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at 202–720–2600 (voice and TDD). To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue SW., Washington, D.C. 20250-9410, or call 202–720–5964 (voice and TDD). USDA is an equal opportunity provider and employer.

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