By Oct. 29, 2019, all Forest Service Adobe Acrobat Pro DC users will need to transition from an Adobe ID to an Enterprise ID to ensure their Adobe access will not be lost.
What You Need To Do
Please follow the instructions below to complete the transition to an Enterprise ID:
1. Open Adobe Acrobat DC.
2. Click on the Help tab.
3. Click on Sign in/Sign out:
a. If you are signed in with an Adobe ID (including @fs.fed.us and @usda.gov emails) then sign out.
4. Go back to Help tab and click Sign in.
5. Enter your usda.gov email address and click on Sign In (No Password Required).
6. Click on Enterprise ID.
a. NOTE: Some users may not see this step and will be automatically signed in.
7. If the License Agreement appears, click on Accept.
8. You will be automatically signed into Acrobat Pro DC.
9. Once you receive the “Thank You” screen, click on continue.
NOTE: Ways to ensure that you are signed in with your Enterprise ID:
1. You do not see a trial message.
2. You did not have to enter a password to gain access.
3. You were signed in automatically after clicking “sign in”.
For more information, please refer to the CHD Knowledge Base Article, KBA00085198 Adobe Acrobat Pro DC.
Help is Available
Please contact the Customer Help Desk (CHD) if you cannot transition your account with these instructions.
For technical help or Software Center errors, please call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with an agent, or type the full KBA number or “keywords” in double quotes into the Search box on the Customer Help Desk site to find helpful knowledge management documents.
If you are unable to resolve with CHD, please send an email to SM.FS.email@example.com with the subject “Adobe Acrobat DC.” Make sure to include CHD ticket number. Also, attach screenshots and explain the issues you encountered with the transition.
The CIO is committed to providing reasonable accommodation in all of its activities, services, and programs for individuals with disabilities. If you require reasonable accommodation in accessing and using the information contained in this email, please email CIO News.
Visit the CIO News Archives for past emails.