CIO: Replacement of Windows 7 eligible computers

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As part of the ongoing efforts to provide efficient, effective and customer-focused IT solutions, the Information Resources Decision Board approved the centralization and management for procurement and acquisitions of personal computers by the Chief Information Office.

To review the official memorandum regarding centralizing the management for computers, click on the following link:

Following this direction, all computers will now be acquired by the CIO. Units will no longer purchase computers using local site funding.

What you need to do

Life cycle refresh program

The Life Cycle Refresh Program replaces the Targeted Model Replacement and Specific Serial Number Computer Replacement Program. This new program replaces validated Windows 7 computers that are not Windows 10 compatible. These computers must be replaced by end of September 2019, as they will not be supported after that date. Please note the following:

  • End users who have a computer eligible for replacement will receive an email notification from the CIO
  • Detailed information is on the Life Cycle Refresh Program web page
  • Business Rules regarding computer management are found on the Standard Business Rules for Computers web page
  • The CIO will disseminate new business rules regarding Seasonal-validated computers in FY2020.

Help is available

You can email Asset Management for inquiries relating to the Standard Business Rules for Computers.

For technical help call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with an agent, or type the full KBA number or “keywords” in double quotes into the Search box on the Customer Help Desk site to find helpful knowledge management documents.

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