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Customers' Comments

These comments came from focus group sessions in Southern California and Central Oregon.

"From my standpoint, government is government. I realize that one agency is Department of Agriculture and one's Department of Interior, but they still both deal with land that I pay money to run cattle on. In my mind it's all the same ... the way they're doing it is great."

"We used to feel that the land management agencies were here to rule. Now we feel that they're here to serve the public."

"Where I really see the change is in the fact that any time you need expertise or help, you've got one or the other or both agencies combined."

"The most practical thing that could've happened was for those two agencies to move into the same building, use the same receptionist, and use the same copy machine. It's saving taxpayer money."


Joan Guilfoyle
Service First Coordinator

Bureau of Indian Affairs
Bureau of Indian Education
Bureau of Land Management
Bureau of Ocean Energy Management
Bureau of Reclamation
Bureau of Safety and Environmental Enforcement
Forest Service
National Park Service
Office of Surface Mining Reclamation and Enforcement
US Fish and Wildlife Service
US Geological Survey