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Evaluations and Reports

Committee Report on Service First

In the FY 2012 House Report (No. 112-151), the Committee requested a joint report from the Department of the Interior and the Forest Service on the Service First initiative, including recommendations to improve its effectiveness, estimated performance metrics, cost savings to date, and examples of successful use.

Service First Learning Journey to Oregon

During September 20-24, 2010, a team of State, field and National Operations Center personnel from Colorado, and the Service First National Coordinator, visited three BLM/US Forest Service (USFS) collocated offices:

  1. BLM State Office/USFS Regional Office in Portland
  2. BLM Lakeview District/USFS Fremont-Winema National Forest Office in Lakeview
  3. USFS Rogue-Siskiyou National Forest/BLM Medford District Office in Medford

Service First "quick survey"

Read what a variety of Service First offices and individuals felt were their most pressing concerns, obtained through an informal, four-question survey. Eighteen responses were received. The summary includes many issues that are being brought to the Service First Leadership Team for Action.

BLM Leadership Academy

This 2006 report was written by BLM employees who attended the BLM Leadership Academy.

Service First Benefits and Costs Assessment

During 2004 a review and assessment of nine Service First locations took place to determine the costs and benefits of the initiative.

Service First Focus Group

This 2001 presentation summarizes a focus group study of managers and employees who participated in Service First partnerships.



Joan Guilfoyle
Service First Coordinator

Bureau of Indian Affairs
Bureau of Indian Education
Bureau of Land Management
Bureau of Ocean Energy Management
Bureau of Reclamation
Bureau of Safety and Environmental Enforcement
Forest Service
National Park Service
Office of Surface Mining Reclamation and Enforcement
US Fish and Wildlife Service
US Geological Survey