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National Activities

Service First Project Updates

INDEX: IIOG | Interagency Activities | Leadership Team | OMB | Committee Report on Service First

Interagency Interoperability Oversight Group (IIOG)

The Interagency Interoperability Oversight Group was self-chartered to develop and foster interoperable network and land mobile radio communications between and among the land managing agencies of the DOI and Forest Service. They seek solutions that share agency resources and capabilities rather than solutions that merely connect systems. One example is the "Access and Authentication" project designed to allow DOI Bureau employees to log on to a Forest Service computer and reach their bureau network, the internet and other appropriate applications. Forest Service employees will be able to do this in reverse.

Interagency Activities

Service First Agreements Working Group

A "Service First Agreements Working Group" has been chartered to re-engineer four agency agreements processes into one, usable for all Service First agreements. Group members also serve as Subject Matter Experts. Charter Facilitator is Bruce Rittenhouse, San Luis Public Lands Center, Colorado. Delivery date is September 2011.

Oregon Service First Learning Journey

In September 2010, a "Service First Learning Journey" was made to three Oregon Service First offices by a team from Colorado. Full narrative of observations, informal discussions, and final recommendations for State/Regional and National Leadership included.

Service First Survey Review

Bureau of Land Management's Executive Leadership Team, along with several Executives and managers from the USDA Forest Service, National Park Service and US Fish and Wildlife Service participated in this half-day session to review results from a survey of employees and managers in the four agencies.

Leadership Team

Meeting Agendas and Notes


Office of Management and Budget


Committee Report on Service First

In the FY 2012 House Report (No. 112-151), the Committee requested a joint report from DOI and Forest Service on the Service First initative, including recommendations to improve its effectiveness, estimated performance metrics, cost savings to date, and examples of successful use.

Service First: A Report (374 KB PDF)


Joan Guilfoyle
Service First Coordinator

Bureau of Indian Affairs
Bureau of Indian Education
Bureau of Land Management
Bureau of Ocean Energy Management
Bureau of Reclamation
Bureau of Safety and Environmental Enforcement
Forest Service
National Park Service
Office of Surface Mining Reclamation and Enforcement
US Fish and Wildlife Service
US Geological Survey