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1) Q: What is NFES?
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NFES is the acronym for National Fire Equipment System. It is a
confederation of National Interagency Support Caches, General Services
Administration, National Wildfire Coordination Group and the Forest
Service Technology and Development Centers. NFES standardizes the
supplies and equipment used in wildland fire activities.
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2) Q: Do you sell items?
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No. Items are loaned to customers for short-term use. When
they are returned, the items are cleaned, refurbished and restocked for
future issue. Consumable items are generally not serviced for reuse.
An accounting charge will be booked for any item not returned.
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3) Q: Then, where can I buy items to keep?
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We can provide you with information about the vendors and sources we use.
Call us or reference our
Vendor Listings.
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4) Q: How do I order supplies?
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You can find ordering procedures in your National and Local MOB guides and in the
National NFES catalog. Or click here for detailed
Ordering Procedures.
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5) Q: Does my order have to go through the Dispatch Center or can I order
directly from the Cache?
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Orders from Type 1 and Type 2 incident command teams may be sent directly to
the Cache. All other wild fire response orders must be routed through
the Local Dispatch Center. Note: Some Type 3 incident command teams may
be given authorization to order directly from the Cache if
Direct Ordering
guidelines are met. Orders for non-fire activities may be sent
directly to the Cache. For other details, please go here for
Ordering Policies.
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6) Q: What are the most common mistakes in ordering?
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1. Missing S-number. The ordering person must ensure every line has
a distinctive number. No S-number can be duplicated for any given incident
order number.
2. Missing or incorrect NFES number. Every item has a unique
number. Utilize the on-line
Cache Catalog
or the National NFES Catalog to assist you.
3. Missing or incorrect unit of issue. Neither the computer nor
the person taking your order are psychic. And you might get more or
less than you need.
4. No contact identified. If there is missing or questionable
order details or any changes, the order processor needs to talk with you to
ensure good service.
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7) Q: How do I replace items used, lost or damaged on incident?
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You can find replacement procedures in your National MOB guide and the
National NFES catalog.
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8) Q: Is the cache open 24/7?
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No. Normal business hours are 0700 to 1600 hours Monday through Friday.
Either may be extended depending on business volume. Go to
Operational Hours
to check on current hours.
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9) Q: If I order items for a project, will I have to pay for
returned items?
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Yes and No. When you return the item(s), there will be a refurbishing
cost for cleaning and repair. If an item was not used, there
will be no cost at all. This link will take you to our
Refurbishment Cost For Projects
sheet.
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10) Q: Do I need a Job Code or a P-Code to order items?
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Yes, ALL requests for supplies need valid Job and Over-ride
codes to be processed. For activities unrelated to fire or by
non-Federal customers a valid reimbursible code must be provided.
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11) Q: How do I return HAZMAT to the Cache?
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Return of HAZMAT to the Cache requires meeting strict guidelines.
Read these
Hazards Material Haulback
instructions.
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Snail Mail :