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Total calls received by application
This chart displays the the calls that came into the Fire
Applications Support Group from January 1999 - December 1999. There
were a total of 4,257 calls logged with 27% of those calls being about
WIMS (Weather Informaiton Management System) vs 52% of the calls from WIMS
last year.
WIMS - 27% of the calls received at the
Helpdesk were WIMS calls. The WIMS application is used by the
wildland agencies (Forest Service, BLM, BIA, FWS, National Weather
Service), state governments, county governments, local fire departments,
education entities, and private interests. The Fire Applications
Support Group supports all WIMS users.
AMIS/Firestat - account for 8% of the total calls received
in 1999. Both applications are Forest Service applications and until
recently both resided on the RS6000. Firestat has recently
been released as a client server package, much like ICBS and Redcard.
Communications - 13% of the calls received
were about communication issues. These issues includ FTP, WIMS
connectivity, A2B and SimPC, Webterm, Netterm, KCFast, and FAMWEB.
We also provided troubleshooting for web browsers, modems, and assorted
other communication problems.
FireFamily+ - This program replaced PCSeason
and PCFirdat this past year. The user community has been receiving
training for this application in NFDRS sessions at all levels. 4% of
the calls this year dealt with FireFamily+ issues and questions.
HUB - 6% of the calls received were
regarding hubbed stations. Hubbed stations are FTS stations that are
called daily for the weather. The weather is then loaded into WIMS.
This percentage does not include the number of calls that were placed from
The Fire Applications Support Group to users regarding Hubbed stations.
ICBS - The Interagency Cache Business System
(ICBS) was released in January 1999. 13% of the calls dealt with
user issues and questions.
NFMAS - A suite of software packages (FORBS,
IIAA99, PCHA, Fire Budget 2, RR5100-2) were released over the first 6
months of 1999. 6% of the calls received at the support desk dealt
with one or more of these packages.
REDCARD - The Forest Service qualification
software package was released in January 1999. Although this
software package had some initial problems, as users learned the software
the number of calls has declined. 9% of the total calls dealt with
Redcard.
SIT - The first web-based software package
to be released by Fire and Aviation Management. SIT is used to
collect information for the National Situation Report. As with any
new application there was a learning curve at first. Users learned
quickly and only 5% of the total calls received by the Support Group were
SIT calls. |
