Products & Services
Video Teleconferencing
- Video Teleconferencing Service Desk Helpdesk Support
- Reservations for Video Teleconferencing Bridge
- Multi-Agency Video Teleconferencing
- Coordinates repair and replacement of equipment
- Training
Product Development
- Application Development (Business Solutions)
- Development of business solutions utilizing Forest Service corporate tools such as Oracle, Web, and MS-Access, compliant with CIO guidelines and processes.
- Business process analysis
- Database design and development
- Information management products (reports, maps, scripts, functions, forms, procedures)
- Turnkey application development
- Application migration from legacy to current Forest Service technologies
- Development of lesson guides
- Delivery of virtual training
- Delivery of ongoing support including online helpdesks and phone support
Web Development and Support
- Web site design, development, maintenance
- Web site support and development within the FS Portal
- Evaluation of accessibility compliance
- Evaluation of compliance with FS standards
SharePoint Site Development and Support
- SharePoint site design, development, maintenance
- Site management and training
Product Training and Support
Digital Visions is committed to supporting our applications beyond the initial deployment and implementation through to the application’s full life cycle. For this reason we offer user support to all of the sponsors of the applications we create. We are currently providing online helpdesk and/or telephone user support on applications accessed by as many as 4,500+ Forest Service employees.
Providing customer driven assistance through email, phone, live-meeting, and personal contact for the use of information technology
- Online and Phone Helpdesk(s)
- Virtual Training
- Lesson Guides
- Administration Guides
- System Security Plans
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