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USDA Forest Service
 

Digital Visions Enterprise Unit

 
 



United States Department of Agriculture Forest Service, Enterprise

United States Department of Agriculture USDA Forest Service Enterprise Program

Products & Services

Video Teleconferencing

  • Video Teleconferencing Service Desk Helpdesk Support
  • Reservations for Video Teleconferencing Bridge
  • Multi-Agency Video Teleconferencing
  • Coordinates repair and replacement of equipment
  • Training

Product Development

  • Application Development (Business Solutions)
  • Development of business solutions utilizing Forest Service corporate tools such as Oracle, Web, and MS-Access, compliant with CIO guidelines and processes.
  • Business process analysis
  • Database design and development
  • Information management products (reports, maps, scripts, functions, forms, procedures)
  • Turnkey application development
  • Application migration from legacy to current Forest Service technologies
  • Development of lesson guides
  • Delivery of virtual training
  • Delivery of ongoing support including online helpdesks and phone support

Web Development and Support

  • Web site design, development, maintenance
  • Web site support and development within the FS Portal
  • Evaluation of accessibility compliance
  • Evaluation of compliance with FS standards

SharePoint Site Development and Support

  • SharePoint site design, development, maintenance
  • Site management and training

Product Training and Support

Digital Visions is committed to supporting our applications beyond the initial deployment and implementation through to the application’s full life cycle. For this reason we offer user support to all of the sponsors of the applications we create. We are currently providing online helpdesk and/or telephone user support on applications accessed by as many as 4,500+ Forest Service employees.
Providing customer driven assistance through email, phone, live-meeting, and personal contact for the use of information technology

  • Online and Phone Helpdesk(s)
  • Virtual Training
  • Lesson Guides
  • Administration Guides
  • System Security Plans

 

US Forest Service - Digital Visions Enterprise Unit
Last Modified: Monday, 16 December 2013 at 14:19:28 CST